Senior QA Automation Engineer

What you'll be doing

• The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for a consumer-facing IVR supporting Experian's Consumer Services contact centers
• You will be responsible for developing, maintaining, and executing automation scripts
• You have proven experience developing and maintaining automated test scripts to reduce repetitive manual testing

Responsibilities include:

• Independently design, develop, and deliver an automation framework for products with a quality mindset
• Extensive knowledge on automated testing for contact center telephony and & CRM technologies
• Design and develop test automation scripts leveraging Cyara, create test suites, configure & orchestrate test environments/infrastructure and perform test execution
• Contribute to the overall test strategy and metrics, develop test plans, and coordinate execution to deliver a high-quality service to the organization
• A scrum team member to deliver quality automation aligned with each sprint to support DevOps. Prepares test scenarios, test cases, QA/UAT stories, and acceptance criteria, aligning them with the developing stories for the product increment being delivered in the sprint
• Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
• Work closely with product owners and scrum masters to determine acceptance criteria for testing
• Ensure the correctness and completeness of voice/CRM applications
• Experience verifying the logic of the Call Flow and business requirements
• A change agent for continuous improvement that delivers robust performance testing strategies and methods. Effective at communicating ideas
• Maintain the relationships necessary to ensure automation solution is adopted across team members and serves the needs of our business
• Promote excellent development practices for coded test frameworks, including participating in code reviews and source control management
• Coordinate End-to-End testing across different product and domain teams
• Document and Track test artifacts inappropriate applications Jira, source-code control (test automation scripts)
• Maintain tools used in test development, including source control, test management, and release systems
• Develop and maintain requirements traceability matrices
• Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption
• Perform manual testing as required

Qualifications

• BE/B.Tech
• 2+ years developing/building automation test frameworks and tools
• 2+ years of proven experience transforming manual testing to high efficiency automated testing
• 3+ years of software testing experience
• Prior experience in software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and Agent Desktop, and call routing)
• Enjoys working in a faced based collaborative environment
• Experience testing APIs
• Cyara experience required
• Strong proficiency in Selenium, Javascript, Github
• Develops technical documentation on applications and system
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Knowledge of testing integrations and end-to-end system processes.