Senior QA Analyst

Job Description

Responsibilities: Ensure delivery of quality releases in a timely manner on project engagements Work within team of Salesforce QA engineers and testers, and establish as well as consistently improve testing best practices Coordinate with the development team and business analyst team to ensure all bug fixes are checked-in; customer communication is ongoing and open; and releases are properly tested, documented, and validated Define test strategies, plans, test cases, tasks, and estimates as well as execute tests to meet stakeholder requirements Develop, implement, maintain, and enhance test plans, scripts, and methodologies to ensure compliance with system specifications Perform in-depth, detailed investigations into quality issues to discover root causes, and then work closely with the development team to develop solutions that resolve the issue Work closely with software developers to develop test specifications and build test cases to test product functionality rigorously and investigate all potential product test failures Write functional test scripts, conduct functional testing, capture test results, and validate defect fixes Own and deliver on the overall process and reporting including test results delivery, analysis reports, logs, and key metrics Actively participate in design and sprint planning sessions offering inputs from a QA perspective Produce reports on testing progress for internal and external stakeholders Minimum Required Experience: Excellent written and verbal English communication skills 7+ years of Salesforce ecosystem (e.g., Salesforce CPQ, Sales Cloud ) and quality assurance experience Strong understanding of testing methodologies, test case development, and the software development life cycle Strong experience with test software and tools, such as Jira Extensive experience with manual functional, regression, end-to-end, integration, user acceptance, automated, and smoke testing Tenaciously skilled in troubleshooting, problem-solving, and attention to detail Proven delivery experience in a fast-moving, dynamic environment Desired Experience: University degree or relevant industry experience (optimally a technical or engineering degree) Experience working with test automation platforms, such as Selenium, Robotic Framework Experience configuring Salesforce Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster global diversity, equity, inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.