Senior Project Manager

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Look back at PGAs over the past 2 years that are related to IT and analyze common opportunities that should be examined further with root cause analysis and preventive action solutioning Intake new IT-related PGAs and perform root cause analysis on them with the support of IT and Application SME’s. After root cause, then determine (with IT support) what people, process, and technology preventive actions can be operationalized to eliminate recurrence of same-type of these PGAs in the future Additionally, this person would need to build incredibly solid relationships with IT and Application partners within and outside of USP to enable the above work to be done smoothly and successfully We also expect this person to be able to prepare ad-hoc reporting and slides to share progress (analytical & verbiage) and successes along the way Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Must be graduate IT/Technology background Understanding of systems processing Root Cause Analysis and Process expert At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Show more Show less