Senior Program Officer

Job Description

Supervision and Mentorship: Supervise and mentor a team of Client Relations Officers (CROs), providing guidance, support, and strategic direction to ensure they effectively manage student leads, class follow-ups, fee collection, student retention, and referral generation. Quality Auditor Oversight: Oversee the Quality Auditor to ensure that the ECPC Programs quality is maintained, and all classes adhere to established Montessori standards. Provide feedback and direction to ensure continuous improvement in class delivery. 2. Program Implementation: Monitoring and Improvement: Monitor the progress of the ECPC Course, identifying areas for improvement and implementing necessary changes to enhance program effectiveness. Ensure the program aligns with Montessori principles and best practices. Curriculum Development: Review, update, and align the course curriculum with evolving Montessori standards and best practices. Ensure that the curriculum remains relevant and effective for students learning needs. 3. Student Management and Satisfaction: Student Engagement: Foster a positive student experience by addressing inquiries and concerns promptly and effectively. Ensure that students receive timely and accurate information through close collaboration with CROs. Student Retention and Support: Develop and implement strategies to enhance student retention to TBC and other skill training courses, including personalized support plans and proactive engagement with at-risk students. Ensure that students are well-supported throughout their learning journey. 4. Quality Assurance: Quality Monitoring: Collaborate with the Quality Auditor to develop and implement robust quality assurance measures, ensuring that all classes meet the highest standards of Montessori education. Feedback and Improvement: Review and analyze feedback from students and instructors to identify areas for improvement. Implement changes to address identified issues and enhance the overall quality of the program. 5. Tutor Management: Tutor Recruitment and Development: Oversee the recruitment, training, and professional development of tutors, ensuring they are equipped to deliver high-quality Montessori education. Provide ongoing support and feedback to help tutors excel in their roles. Performance Monitoring: Regularly evaluate and collaborate with QA for analyzing tutor performance through classroom observations, feedback sessions, and student outcomes. Implement strategies to address performance issues and promote continuous improvement among tutors. 6. Certification Management: Certification Process: Manage the certification process for students who complete the program, ensuring that certifications are issued in a timely manner . Ensuring that the program meets or exceeds expectations. 7. Placement Cell Development Management: Placement Strategy: Develop and manage a Placement Cell dedicated to assisting certified graduates in securing teaching positions.Build relationships with Montessori institutions and other educational organizations to facilitate job placements. Graduate Placement: Ensure that all students who complete the ECPC course are placed as tutors within Little Genie (LG)/Interval.