Senior Product Manager - Supply Chain

Job Description

Define and develop the post-order product strategy aligned with business objectives. Create and maintain a detailed product roadmap, prioritizing features based on customer needs and business goals. Conduct market research and stay updated on industry trends to ensure the product remains competitive. Customer Experience: Enhance the post-order journey, including order tracking, delivery, returns, and customer support. Collect and analyze customer feedback to continuously improve post-order services. Work closely with the Customer Support team to understand pain points and develop solutions . Cross-Functional Collaboration: Partner with Engineering and Operations to design and implement scalable post-order solutions. Collaborate with Marketing to communicate post-order features and benefits to customers. Coordinate with Supply Chain and Logistics to ensure timely and efficient order fulfillment. Data Analysis & Reporting: Use data analytics to measure the effectiveness of post-order processes and identify areas for improvement. Generate regular reports on key performance indicators (KPIs) related to order fulfillment, customer satisfaction, and returns management. Project Management: Lead cross-functional teams in the execution of post-order initiatives. Ensure projects are delivered on time, within scope, and within budget. Manage external vendors and partners as needed. Innovation & Continuous Improvement: Identify opportunities for automation and process optimization within the post-order workflow. Drive innovation by exploring new technologies and methodologies to enhance the customer experience. Foster a culture of continuous improvement within the team. Qualifications: Product management experience, with at least 3 years focusing on post-order processes in an e-commerce or quick-commerce environment. Strong understanding of supply chain logistics, order fulfillment, and customer service operations. Proven track record of successfully leading cross-functional projects and teams. Excellent analytical skills with the ability to interpret complex data and make data-driven decisions. Strong communication and presentation skills, with the ability to influence stakeholders at all levels. Experience with agile methodologies and product management tools(e.g., Jira, Confluence). Customer-centric mindset with a passion for enhancing the user experience.