Senior Product Manager

Job Description

We are looking for Product Manager with key experience in developing Agentic AI solutions and Virtual Agent, specially for Customer Support Roles and Responsibilities: Team Management + Individual Contribution Maintain a keen focus on maximizing business value and minimizing time to market. Create Product Roadmap (with defined release cadence) through Gated PLM process, using the backlog and through a process of prioritization, sizing and capacity matching Create and own Product Strategy after conducting/gathering Market assessment, Competitor assessment, customer (current & prospective) insights, partner details (including Technology, GTM and Professional Services partnerships) Own GTM strategy including value proposition, target customers (Market Segment / sub- verticals to focus), bundled product & service offerings. Should do primary (if applicable) and secondary research for functional, non-functional and regulatory requirements (generic and geo-specific) Create product collateral (e.g. product deployment guide, product set-up and configuration document, product functionality document, Product Feature List quick reference etc.) Create detailed business requirements for Sprint (e.g. Stories) detailed story & mocks, UX/UI along with calculations & validations, if any Create and maintain product backlog through systematic collection of requirements from multiple sources (RFP, PS, existing customers, Marketing, Support etc). Should create and continuously refresh the basic product decisioning tools including SWOT analysis, Competitive Analysis (including feature parity analysis w.r.t. key Competitors) Proactively identify non-functional requirements in the product in terms of H/W, O/S & S/W compatibility, scalability or any other product standard (e.g. multi-entity, multi-language etc.) Participate in Agile-Scrum: Manage sprints run and participate in Daily Scrums, Scrum of Scrums, Backlog Grooming, Sprint Planning (What), Sprint Review and Sprint Retro Conduct product training for other groups such as pre-sales, technical support, professional services etc. teams and prepare the supporting collateral Generate new ideas for product Innovation Work with Marketing for product launch and other promotional events Other Key Responsibilities Adherence to internal QMS (Quality Management System) procedures & Information Security Controls according to implement ISMS (Information Security Management System) of the Organization. Report immediate Reporting Manager/Supervisor related to incidents.