Overview
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
About The Role
The Cvent Passkey product is a leading solution within Cvent's Hospitality Cloud, primarily used for group reservation and room block management.It serves as a powerful platform that bridges event planners and hoteliers by:
- Automating Room Block Management: It allows hoteliers and event organizers to efficiently manage room inventory, track pick-up rates, and adjust blocks in real-time.
- Simplifying Attendee Booking: It provides attendees with a seamless, customized online booking experience, ensuring they can easily secure rooms within the contracted room block and at the agreed-upon group rate.
Essentially, Passkey automates what used to be a manual, high-friction process of managing reservations for large events, ensuring maximum room block utilization and a better experience for both the venue and the event organizer.We have a rewarding and lucrative position in the PSG-Dedicated Solution Builder team for Graduates. You will be dedicated to working with Cvent’s Enterprise clients and shall be responsible for implementing their event requirements in Cvent software and providing support for the entire event life cycle. In addition, you will be required to prospect, gain proficiency in the Events Solution, drive Platform adoption and up sell their accounts.We have multiple Sr Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department for the product Passkey. As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via chat and email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.
In This Role, You Will
- Demonstrate detailed product knowledge when assisting clients over the phone and by answering their product questions and offering technical assistance
- Develop and maintain deep knowledge of the Passkey product offerings, including features, functionality, and best practices.
- Serve as the primary point of contact for clients, providing expert guidance and advice to help them maximize the value of the product.
- Collaborate with clients to understand their needs and challenges and develop tailored solutions that leverage Passkey's capabilities.
- Monitor product usage and client outcomes, identifying areas for improvement and opportunities for further engagement.
Here's What You Need
- Graduate or have a master’s degree in any field
- Proven experience in client-facing customer service role, preferably in technology or SaaS product environments.
- Hotel industry background with strong understanding of hotel operations and distribution, especially for groups and events (e.g., group blocks, rooming lists, pickup, cutoff/attrition, rate and inventory controls).
- Practical knowledge of hotel technology, including Property Management Systems (PMS) and related integrations; familiarity with concepts such as inventory/room type/rate plan mapping, ARI updates, twoway interfaces, and reconciliation workflows.
- Preferred knowledge of hotel systems (PMS or CRS ) - Marriott MARSHA, Oracle - OHIP/OXI, Concerto, ACRS (Amadeus central reservation system) etc
- Experience of working on Microsoft Excel and Word.
- Candidates should be ready to work night / late night shifts
- Excellent presentation, communication, and interpersonal skills.
- Experience working collaboratively with cross-functional teams.
