Senior Process Manager

Job Description

Job Description The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles And Responsibilities Collaborate with stakeholders to gather and analyze business requirements. Utilize data skills to extract, transform, and analyze data from various sources. Interpret data to identify trends, patterns, and insights. Generate comprehensive reports to present findings to stakeholders. Document business processes, data flows, and requirements. Assist in the development and implementation of data-driven solutions. Conduct ad-hoc analysis as required to support business initiatives Technical And Functional Skills Bachelor’s Degree with 5+ years of experience with 3+ years of hands-on experience as a Business Analyst or similar role. Strong data skills with the ability to manipulate and analyze complex datasets. Proficiency in interpreting data and translating findings into actionable insights. Experience with report generation and data visualization tools. Solid understanding of business processes and data flows. Excellent communication and presentation skills. Ability to work independently and collaboratively in a team environment. Basic understanding of Google Cloud Platform (GCP), Tableau, SQL, and Python is a plus. Certification in Business Analysis or related field. Familiarity with Google Cloud Platform (GCP) services and tools. Experience with Tableau for data visualization. Proficiency in SQL for data querying and manipulation. Basic knowledge of Python for data analysis and automation. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less