Senior Process Executive (Customer Service- Voice Process); Exp: 1 to 2 yrs- Ghaziabad

Infosys BPM is hiring for a Senior Process Executive role (Customer Service- Voice Process) for Ghaziabad location.

Job Details:

Designation: Senior Process Executive

Job Level: JL 2A

Job Location: Ghaziabad (Work from Office)

Experience: 1-2 years

Shift: Day Shifts (09:00 AM to 06:15 PM)

Number of Working Days: 5 Days

Week Offs: Need to Flexible of week off (Sunday fixed off and 1 rostered off from Monday to Saturday).

Notice Period: Immediate to 15 Days

NOTE:

• We need full time graduates only with good communication and should be comfortable for Work from Office (Ghaziabad).

• Need to have good communication in Hindi and English.

• Effectively executes calls of customers
• Resolves query/issues as per deliverables outlined
• Follows all pre-defined procedures to meet SLA Target and ensure performance parameters are met
• Maintains voice quality as per standard agreed
• Handles repetitive calls and strives for target maximization to meet quality standards.

anguluri.pravallika@infosys.com

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