Senior Process Associate

Job Description

Job Profile – CSE – Customer Support Executive/Technical Support Executive Work From Office - Job Location: Jaipur Salary – 3,24,000 CTC to 4,08,000 CTC (Annual Income) – Depends on Interview, Experience and qualification Responsibilities: To escalate the queries of the customer via call, phone & Chat, mail. Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customer’s requirements and provide them satisfaction with the best resolution of their queries. Requirements: Qualification: 12th Pass Minimum 6 months Experience Required Good communication skill (Verbal & Written) – Most Important Basic Computer Knowledge Flexible (24/7) environment = 9 hours – Night, Noon, Day – Business req. 6 days Working Additional Benefits for Candidates Relocation bonus of Rs. 10,000 ( International process ) after probation period - 3 month Free Guest House Accommodation for 15 days from Teleperformance = only Stay Travel tickets reimbursement up to Rs.700. Candidate are eligible for an IJP - Internal Job Posting after 12 months. – Across INDIA 18-24 month – eligible for abroad Why Relocation? Cost of living is less as compared to metro cities; PG is available in the range of 3.5 to 5K. The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movies. It is a peaceful city and hence are safe for both male and female candidates. There are also a lot of historic places for picnic and weekend getaway. A variety of Non-Veg and Veg options are available at reasonable price. In fact, the future of BPO is in Tier 2 cities. Teleperformance was the first one to start this keeping in regards the low cost benefits and healthy work life balance. Interview process: Brief about Interview and profile HR Round - Telephonic Operation round – Video – Zoom/MS Teams Validation round (At Jaipur office) Docs Verification Versant test We will provide LOI post selection and candidates should be join within 3-5 days from interview. There will be no leaves for initially 90 days apart from week offs. Job Type: Full-time Pay: ₹324,000.00 - ₹408,000.00 per year Benefits: Health insurance Provident Fund Schedule: Rotational shift UK shift US shift Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Yearly bonus Experience: total work: 1 year (Preferred) Shift availability: Night Shift (Required) Work Location: In person