0 years
0 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
.Manage global operations across collaboration services including devices, messaging, mobility, and unified communications (Teams/Zoom).
.Coordinate with outsourced service providers to ensure SLA compliance and support complex troubleshooting.
.Oversee lifecycle management and compliance (patching, encryption, security) of workplace assets.
.Drive adoption and optimization of Microsoft 365 tools (Teams, SharePoint, OneDrive, Viva).
.Coordinate onboarding for new services and M&A integrations, ensuring operational readiness.
.Collaborate with architecture and innovation teams to deploy new tools like Microsoft Copilot and Loop.
.Support mobile device management and app provisioning using Intune and Mosyle.
.Track and report service performance metrics, usage analytics, and device compliance.
.Facilitate change management using Prosci or equivalent methodologies.
.Contribute to continuous improvement initiatives.
.Maintain governance and documentation through ITSM frameworks, ServiceNow, and internal wikis.
.Expert Technical knowledge Collaboration-OneDrive tools M365 suite, SharePoint, Mobility-Mobile/Tablet and Unified Communications-Teams,Yammer
.Experience with device management tools (Intune, SCCM, Mosyle)
.Knowledge of ITSM frameworks and service governance
.Ability to coordinate outsourced service delivery
.Familiarity with Power Platform (Power Automate, Power Apps)
.Strong analytical and reporting skills
.Strategic thinking and roadmap execution
.Customer-centric mindset and service orientation
.Ability to work across cultures and time zones
.Experience with mobile device security and compliance
.Understanding of collaboration metrics and KPIs
.Experience with Microsoft Viva, Loop, and Copilot for modern workplace enablement
.Knowledge of Zoom and other UC platforms beyond Teams
.Familiarity with M&A integration processes and service onboarding
.Hands-on experience with automation and scripting (e.g., PowerShell, Python)
.Exposure to Prosci or other change management methodologies
.Understanding of Zero Trust security models and data loss prevention (DLP)
.Ability to manage global service performance metrics and usage analytics
.Experience in governance documentation using internal wikis or Confluence
.Strong stakeholder engagement and cross-functional collaboration skills
.Awareness of AI-driven productivity tools and digital workplace trends
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