Job Description

Exciting opportunity for experienced PHP professionals to join a product support team handling a high-impact e-commerce product. This role is ideal for candidates with a technical background in PHP/Magento who are looking to transition into a non-development product support role with strong exposure to client communication and live issue resolution. Location: Gurugram (Onsite, 24/7 Shift Flexibility | 5 days working + 2 days off | Pickup & drop provided) Your Future Employer Our client is a leading global tech company delivering cutting-edge digital solutions. They provide a collaborative environment, learning-driven culture, and strong growth potential for professionals in technology and support domains. Responsibilities Providing prompt technical/product support for a PHP-Magento-based e-commerce platform Collaborating with cross-functional teams to resolve functionality or performance issues Handling live issue diagnosis, documenting defects, and assisting in product improvement Communicating effectively with internal and client stakeholders for problem resolution Maintaining updated documentation and contributing to support knowledge base Participating in shift-based support to ensure 24/7 issue resolution coverage Requirements Bachelors degree in Computer Science or relevant field 3+ years of experience in PHP Web Development (Magento experience preferred) Strong communication skills (written and verbal) Open to working in 24/7 rotational shifts Ready to join within 30 days Whats in it for you Work on a global recognized e-commerce product Transport facility (pickup/drop) and flexible shift coverage Career growth within product support and client engagement roles Exposure to fast-paced, customer-focused operations