Senior Order Processing Executive

Job Description

Skills: Microsoft Office, Microsoft Excel, Order Management, Customer Service, Sales Invoice, ERP Systems, Job Summary We are seeking a dedicated and dynamic Team Leader to manage our customer service and order processing team. The ideal candidate should be well-versed in managing teams, improving productivity, ensuring timely order processing, and delivering excellent customer satisfaction. Language proficiency in Kannada, English, and Hindi is a must. Key Responsibilities Lead, mentor, and guide team members to ensure performance and productivity. Build and maintain a strong, committed, and motivated team with effective skill sets and vocabulary. Ensure 90%+ employee retention through team engagement and a positive work environment. Oversee and continuously improve the STEM order processing system with new features and functionalities. Drive productivity and accuracy in order processing. Ensure high levels of customer satisfaction and foster repeat business. Handle escalations and provide timely and effective resolutions. Ensure timely payment collections from dealers. Monitor team activities and ensure adherence to organizational standards, including safety and communication protocols. Provide regular feedback to staff to align performance with organizational goals. Manage and present periodic reports to senior management. Assist the manager in planning, organizing, and implementing strategic initiatives. Coordinate daily customer service operations including order management, sales processing, and payment tracking. Evaluate employee performance and identify hiring and training needs. Requirements Proven experience in a team lead or supervisory role, preferably in customer service or order processing. Strong team management and leadership skills. Ability to handle multiple tasks and work under pressure. Excellent communication and problem-solving skills. Language Proficiency: Kannada, English, and Hindi (mandatory). Proficient in MS Office and order management systems. Customer-focused mindset with a drive to deliver excellent service. Preferred Qualifications Bachelors degree in Business Administration, Operations, or a related field. Experience in the furniture/interior or manufacturing industry is an added advantage. Show more Show less