Senior Operations Manager

As a Senior Operations Manager at Fabrico, you will be responsible for taking complete ownership of ground-level execution in our rapidly growing laundry franchise business. Your role will involve orchestrating new store launches, driving operational performance, and leading cross-functional teams to ensure consistent service quality across our entire network. Key Responsibilities: - End-to-End Store Launch Execution - Lead the pre-opening lifecycle of each Fabrico store, including site readiness, machine procurement, vendor mobilization, resource allocation, compliance, and branding. - Collaborate with Sales, Projects, and Franchise teams to ensure timely store activation within defined SLAs. - Team Leadership & Field Force Management - Build, mentor, and lead a pan-regional operations team comprising field managers, store heads, and ground staff. - Institute a strong culture of ownership, agility, and discipline to drive on-ground excellence. - Conduct periodic reviews, audits, and skill development sessions for continuous improvement. - SOP Implementation & Quality Control - Institutionalize standard operating procedures for core service functions to ensure service consistency and customer satisfaction. - Implement process checks, review protocols, and escalation frameworks for quality control. - Supply Chain & Vendor Governance - Take charge of procurement and vendor alignment for machines, packaging, consumables, and logistics. - Establish reliable vendor SLAs to minimize downtime and ensure service continuity. - Strategic & Operational Reporting - Monitor store KPIs in real-time and generate actionable MIS reports for leadership visibility. - Use data insights to drive operational tweaks, profitability, and efficiency. - Interdepartmental Coordination - Act as the operational nucleus connecting Sales, HR, Marketing, Finance, and Product teams. - Ensure franchisee onboarding and ground implementation align with Fabrico's brand and experience goals. Desired Profile: - Experience: 6-10 years in operations management, preferably in franchise-led models, retail, or high-footfall service industries. - Educational Qualification: Graduate in Business/Operations/Engineering (MBA preferred but not mandatory for exceptional candidates). Skillset: - Proven team leadership capabilities - Strong project management acumen - Multi-location operational oversight - Excellent stakeholder and franchisee management skills - Data-driven and highly process-oriented - Willingness to travel frequently and extensively If you are strategic, execution-driven, passionate about building teams, and ready to be part of a category-defining success story, Fabrico offers you a high-ownership role in a brand poised for hypergrowth, direct impact on defining our brand's presence across cities, leadership visibility, aggressive growth path with incentives and performance bonuses, and an opportunity to build a scalable, nation-wide operational framework. Join us and be a part of our exciting journey!,