Senior Operations Leader

Role Overview: You are a seasoned and strategic operations leader responsible for overseeing operations across the UKI market, specifically focusing on CXM, D&T, and Media/Creative practices. Your role is crucial in enhancing engagement with UKI market stakeholders, strengthening relationships, and driving operational excellence in a diverse portfolio. Key Responsibilities: - Take ownership of operations for CXM, D&T, and Media/Creative engagements in the UKI market - Drive operational excellence, ensure client satisfaction, and strive for continuous improvement - Build and enhance relationships with UKI market stakeholders and internal business leads - Represent operations in strategic discussions, aligning business needs with operational outcomes - Collaborate with UKI teams to expand operational capabilities and identify growth opportunities within existing accounts - Work closely with global operations teams, EU-based captives, and offshore hubs to align operational goals across different regions - Establish and manage operations governance frameworks, addressing escalations proactively and ensuring compliance with internal standards, client contracts, and EU regulations (e.g., GDPR) Qualifications Required: - Minimum of 20 years of operations leadership experience, preferably in CXM, D&T, or Media/Creative domains - Demonstrated success in leading global teams and collaborating with EU captives and shared services - Strong understanding of UKI market dynamics and stakeholder expectations - Experience in managing multi-practice engagements and navigating complex operational ecosystems - Excellent communication, influence, and conflict resolution skills adaptable to various cultures - Familiarity with internal operations tools, governance models, and reporting frameworks Additional Details: N/A,