Senior Murex Batch Support Engineer (EOD Processing, Shell Scripting

Senior Murex Batch Support Engineer (EOD Processing, Shell Scripting, SQL, Incident Resolution)

Job Summary

Synechron is seeking a highly experienced Senior Murex Batch Support Engineerto join our support team. This role is critical in ensuring the stability and efficiency of Murex-based batch processes, particularly during end-of-day (EOD) operations. The incumbent will provide second and third-line technical support, troubleshoot complex issues, and oversee batch processing activities in a dynamic, high-pressure financial environment. Your expertise in Murex, SQL, Unix scripting, and support operations will directly contribute to operational excellence, system reliability, and timely financial reporting.

Required Skills:

• Extensive experience supporting Murex (version 3.1 or higher) in production environments
• Strong SQL skills for data analysis, issue diagnosis, and validation
• Proficiency in Unix/Linux operating systems and shell scripting (Bash/sh)
• Experience managing EOD batch processes, ensuring job success and resolving failures
• Use of ServiceNow, JIRA, or similar incident management tools

Preferred Skills:

• Knowledge of cloud deployment environments (AWS, Azure)
• Additional scripting skills in Python or Perl
• Familiarity with batch monitoring tools and infrastructure automation

• Monitor and manage Murex EOD batch processes, ensuring they execute successfully within scheduled windows
• Provide second and third-line support for production incidents, performing root cause analysis and implementing solutions
• Troubleshoot batch process failures by analyzing logs, database queries, and system metrics
• Collaborate with technical and business teams to coordinate problem resolution and optimize workflows
• Assist with deploying patches, upgrades, and system configuration changes
• Document procedures, incident reports, and lessons learned to improve support effectiveness
• Escalate issues effectively, ensuring timely resolution and clear stakeholder communication
• Support ongoing system improvements, automation, and process optimization efforts
• Maintain support documentation and participate in shift rotations in a 24x5/24x7 environment

Strategic objectives:

• Minimize batch failures and enhance process stability
• Increase automation to reduce manual intervention
• Ensure reliable and timely processing aligned with business deadlines

Performance outcomes:

• High success rate of batch processes with minimal unplanned downtime
• Rapid resolution of incidents with minimal business impact
• Clear documentation and proactive stakeholder communication

Application & Batch Processing (Essential):

• Extensive support experience of Murex batch workflows, especially EOD jobs
• Shell scripting (Bash/sh) for automation and troubleshooting
• SQL for query writing, data validation, and issue analysis

Infrastructure & Monitoring (Essential):

• Working knowledge of Unix/Linux environments supporting Murex
• Familiarity with batch scheduling and monitoring tools

Incident & Change Management (Essential):

• Proficiency with ServiceNow, JIRA, or similar tools for ticketing and incident tracking

Advanced & Cloud Support (Preferred):

• Basic understanding of cloud environments and deployment models
• Experience with additional scripting languages such as Python or Perl

• A minimum of 5+ years supporting Murex batch operations in a production environment
• Proven ability to troubleshoot and resolve batch failures, especially during EOD cycles
• Experience supporting support models such as 24x5 or 24x7
• Financial services experience, especially within trading, settlement, or risk domains, is advantageous

Alternative pathways:

• Candidates with extensive Unix/Linux scripting expertise and demonstrated operational support capabilities may be considered

• Monitor batch dashboards, logs, and alerts to ensure successful job completions
• Troubleshoot and resolve batch failures through log analysis and database inquiries
• Collaborate with infrastructure and development teams for issue resolution and process improvements
• Automate manual tasks and optimize batch workflows
• Lead incident escalations, communicate updates, and coordinate resolution efforts
• Document troubleshooting steps, resolutions, and process modifications
• Support system upgrades and patches with minimal disruption
• Participate actively in shift handovers, incident reviews, and continuous process optimization

• Bachelors degree in Computer Science, Information Technology, or related discipline
• Over 5 years of experience supporting Murex batch operations in a production setting
• Deep understanding of Murex architecture, infrastructure, and batch execution workflows
• Strong scripting skills in Shell and SQL
• Prior experience in high-pressure support environments, with attention to accuracy, timeliness, and customer service
• Willingness to work in shifts, including nights, weekends, and holidays as required

• Strong analytical and troubleshooting skills for resolving complex technical issues
• Effective communication skills to coordinate with technical teams and stakeholders
• Leadership qualities to support team activities and incident escalations
• Ability to prioritize, multitask, and work independently in a fast-paced environment
• Resilience, adaptability, and willingness to learn new technologies and processes
• Commitment to continuous improvement and operational excellence