Senior Merchandiser

Position: Senior Merchandiser Department: Merchandising / Sales Operations Reports to: Merchandising Head / Business Development Manager Key Responsibilities:1.     Client & Buyer Management o   Acting as the primary point of contact for buyers, distributors, and key accounts. o   Handling inquiries, negotiating terms, and ensuring customer satisfaction. o   Building long-term relationships to generate repeat business. 2.     Order Planning & Execution o   Overseeing the complete order lifecycle – from order receipt to final shipment. o   Preparing production timelines, delivery schedules, and allocation plans. o   Monitoring order progress and resolving bottlenecks (e.g., delays in packaging, logistics issues). 3.     Team Coordination o   Supervising junior merchandisers and guiding them in day-to-day operations. o   Ensuring effective coordination between sales, production, quality, logistics, and accounts teams. o   Acting as a bridge between management and operational staff. 4.     Export & Documentation Oversight o   Ensuring accuracy and compliance in export documentation (Commercial Invoice, Packing List, Shipping Bill, Health/FSSAI Certificates, COO, etc.). o   Liaising with CHA, freight forwarders, and banks for smooth export transactions. o   Reviewing export proceeds realization and coordinating with finance teams. 5.     Costing & Commercials o   Preparing and reviewing cost sheets, product pricing, and margin analysis. o   Assisting management in setting competitive yet profitable prices. o   Negotiating with vendors for better rates and lead times. 6.     Reporting & MIS o   Preparing weekly/monthly order status reports for management. o   Presenting insights on sales, margins, and future pipeline. o   Identifying risks and suggesting corrective action. Required Skills:·        Strong knowledge of FMCG operations, export processes, and supply chain management. ·        Excellent communication, negotiation, and client handling skills. ·        Ability to lead a team and manage multiple orders simultaneously. ·        Proficiency in MS Excel, PowerPoint, ERP systems, and email communication. Qualification & Experience:·        Graduate / MBA in Commerce, Marketing, or Supply Chain. ·        4–5 years of experience in merchandising, preferably in FMCG or export-oriented businesses. ·        Prior experience in handling buyer accounts and large-scale orders is an advantage.