Senior Manager, US Benefits Delivery (Benefits Lead) [T500-18942]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Senior Manager, Benefits Delivery (Benefits Lead) role

The candidate is expected to reside within India.

Responsibilities:

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Strategic Communications & Implementation:

• Translate strategic changes in benefits programs, policies, and practices from the PS Total Rewards team to the Scaled Services team for implementation
• Effectively communicate these changes to Benefits Specialists, providing clear guidance and support for seamless execution

Team Leadership & Oversight:

• Manage the daily responsibilities of Benefits Specialists, ensuring alignment with broader organizational objectives and high-quality service delivery
• Oversee Leave, Separation, and Offboarding activities, ensuring compliance with company policies and regulatory standards
• Provide coaching and support to team members to build capabilities and foster a culture of continuous improvement

Operational Excellence & Process Improvement:

• Oversee benefits administration activities handled by the Scaled Services team, regularly assessing efficiency and effectiveness
• Identify and implement process enhancements to optimize workflows, reduce errors, and improve the employee experience

Escalation & Issue Resolution:

• Act as the secondary escalation point for complex or unresolved benefits program issues, ensuring timely and effective resolution or further escalation as required
• Collaborate with cross-functional teams, including HR, Legal, and external vendors, to address and resolve escalated issues

Compliance & Data Management:

• Maintain accurate and up-to-date records of all benefits-related activities, including vendor contracts, agreements, and system updates
• Ensure data integrity and confidentiality while complying with federal, state, and international regulations governing benefits administration

Qualifications

Basic Qualifications:

• Degree in Human Resources, Business Administration, Total Rewards, or related field; advanced degree preferred
• Proven experience in roles responsible for talent rewards or benefits delivery
• Experience operating in large, multi-national corporations in a highly matrixed, complex structure
• Experience working across many countries and cultures
• Understands the needs and challenges of global leaders
• Extensive experience collaborating with and leading global teams across various regions
• Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly
• Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration across global markets

Preferred Qualifications:

• Total Rewards Expertise & Skills
• Technical knowledge in areas of total rewards, benefits delivery, and HR processes
• Excellent analytical, problem-solving, and data-analysis skills
• Ability to write well and communicate effectively across all layers of the organization
• Knowledge of HR compliance and data privacy regulations
• Strong business acumen
• Open to learning new systems and processes
• Exceptional communication (verbal and written) and interpersonal skills
• Positive attitude and a willingness to learn; self-starter
• Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
• Continuous improvement and growth mindset