Senior Manager- Perform CoE

Key Skills:

Roles and Responsibilities:

• Form close working partnerships with team leads and supervisors across the in-scope population for initiatives.
• Train and coach assigned team managers on strategic programs' learning content through weekly classroom-based training sessions.
• Analyze, explain, and maintain the accuracy of performance data for assigned teams using program tooling and methodologies.
• Support and coordinate desk-side observations with team members to document process, people, and performance opportunities.
• Facilitate daily team 'huddles', ensuring adherence to best practices and articulating key metrics and deviations.
• Conduct coaching 1:1 sessions with team managers to discuss performance data insights and challenges.
• Champion the program methodology post-deployment by checking and challenging efficiency plans and acting as a Subject Matter Expert (SME) in future cohorts.
• Enable a culture of high performance that is collaborative and focused on continuous learning and improvement.
• Set and implement strategic objectives and vision for business functions in support of the Bank's strategic direction.
• Deliver business, program, and financial objectives by embedding 'new ways of working' methodologies and assessing implementation against defined KPIs.
• Ensure ongoing training and development of team members, with a focus on succession planning for critical roles.
• Review team structure and capacity plans, setting and monitoring job descriptions and objectives for direct reports.

Skills Required:

• Proven expertise in Change Management and Engineering Change Management within large-scale transformation programs.
• Strong understanding of Operational Excellence methodologies (Lean, Six Sigma, or Kaizen).
• Excellent leadership and coaching skills with the ability to influence senior stakeholders.
• Proficiency in performance management frameworks, process improvement, and organizational change delivery.
• Experience working in management consulting or within a Center of Excellence (CoE) environment.
• Strong analytical and problem-solving abilities to interpret performance data and identify optimization opportunities.
• Exceptional communication and facilitation skills for conducting workshops, coaching sessions, and stakeholder meetings.
• Familiarity with Agile and Scrum methodologies; CSM or CSSBB certification is a plus.
• Ability to manage multiple strategic initiatives, ensuring alignment with business goals and KPIs.
• Capability to foster a high-performance, collaborative culture focused on continuous improvement.

Education: