Senior Manager, Payroll Core Data

Role Overview: You will be joining TriNet, a company with a nationwide presence and an experienced executive team. As a part of the team, you will be playing a crucial role in powering the business success of clients in the large SMB market with extraordinary HR services. Key Responsibilities: - Manage customer escalations and ensure resolution with root cause analysis - Lead or support strategic and tactical projects related to technology and process improvements - Collaborate with cross-functional teams to provide expert input on strategic initiatives - Oversee test case development and execution for system enhancements - Translate corporate goals into actionable team-level objectives - Manage workforce scheduling, workload distribution, and service delivery (Workforce Management) - Lead Project Management team to deliver initiatives on time and within scope - Define and monitor KPIs to ensure data accuracy and service excellence - Design and implement onboarding, training, and mentorship programs for team development - Provide leadership training on hiring, performance management, and disciplinary actions - Identify and implement process improvements to enhance efficiency and reduce costs - Drive year-over-year improvements in customer satisfaction and employee engagement - Guide and support leaders across levels to develop skills and navigate challenges - Delegate complex projects to team leads while maintaining oversight - Perform other duties and special projects as assigned Qualification Required: - Education: Bachelors/Masters in HR, Business Administration, Information Systems, or related field - Experience: 2+ years in senior leadership, preferably global/shared services - Preferred Certifications: (Not specified in the JD) Additional Details of the Company: TriNet offers a clean, pleasant, and comfortable office work setting for its employees. The work environment is representative of those encountered while performing the essential functions of the job. Please note that this position requires 100% office work. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.,