Senior Manager - Outbound Sales (Motor Insurance)

Job Description

Designation-Senior Manager Location-Vashi Navi Mumbai Roles & Responsibility Mange a team of approximately 10 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Education: Graduation Mandatory Experience: Minimum 2 years experience as Team lead on paper Over all 4+ years experience Candidate from Contact Centre with Insurance Sales experience Preferred Contact Person: Rasika Sawant rasika.sawant@ext.icicilombard.com 7304976420