Senior Manager - Operational Risk

Job Description

JOB SUMMARY The primary responsibility of this role is to support the implementation of operational risk policies and processes, contributing to a robust operational risk management framework that ensures strong organizational resilience. The role serves as a second line of defense, providing independent and effective assurance over operational risk controls to safeguard the organization's assets, reputation, and long-term sustainability. It also includes leading the development and execution of business continuity and resiliency strategies to enhance the organization's ability to withstand and recover from crises—such as cyber threats, operational incidents, and other disruptions—across processes and technologies. In addition, projects pertaining to managing operational risk such as third-party risk management, reputational risk, data privacy may be assigned from time to time as per business requirement. The individual in this role should be self-driven, collaborative team player with a strong learning mindset, equipped with knowledge of life insurance processes and business continuity standards, and a passion for promoting resilience across the enterprise. KEY RESPONSIBILITIES Support design and communication of risk policies and procedures across business Conduct RCSA and control testing for relevant departments Support on delivering on-going program of Thematic Reviews of processes and business areas. Support the function on tracking and evaluating root cause, as well as overseeing remedial action for Operational Risk Events & Issues Monitoring of ongoing Key Risk Indicators, actions recorded on Risk Events and Issues Co-ordinate and lead the annual Business Impact Analysis (BIA) and Risk Assessment programs enterprise-wide Plans and coordinates exercises to test business continuity plans , incident management, emergency notification process, and develop schedules for training/awareness Promoting Risk culture to enhance self-disclosures on incidents and deeper integration with Fulfilment teams Show more Show less