Senior Manager / Manager - Business Development (CRM)

Job Description

Role & responsibilities: Build and maintain strong, trusting relationships with clients in the Coal & Power industry. Understand client requirements, preferences, and objectives related to coal logistics, and proactively identify opportunities to add value and meet their goals. Serve as the main point of contact for assigned client accounts, communicating regularly to provide updates, address concerns, and gather feedback. Monitor key performance indicators (KPIs) such as on-time delivery, inventory levels, and transportation costs, and take proactive measures to address any issues or concerns. Managing strong relationships with Maintaining close Liaison, Correspondence and Communication with Business counterparts with regards to the requirements. Coordination with various departments for fulfilment of commercial contractual arrangements. Conducting market research and identifying potential clients. Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required. Preferred candidate profile : Minimum 10-15 years in Client coordination, project management, Commercial coordination in similar industry with strong acumen in commercial (CRM) aspects of the business. Experience in coal logistics or related sectors such as CHP, Power, Energy is highly desirable. Strong understanding of CRM principles, methodologies, and technologies. Ability to manage multiple government & private projects concurrently. Ability to liaise with power clients, project managers and technical team leaders. Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients. Willingness to business travel in all over India related to project execution. Team Management Skills Decision Making Skills Strong presentation and business analysis skills. Communication skills and other Management skills. Language known for communication - Tamil language for Chennai location .