Senior Manager - IT Support

Job Description

Responsibilities Responsible for the management of the companys Internet and information technologies (IT) assets, maintenance of all information technology equipment Manage the companys system firewall protection applications or software Make mechanism for the protection of the companys system Hire, develop, mentor, and train the IT staff Account for backup of systems and all data Offer training to staff of the organization and its clients Responsible for the management of the organizations email accounts Make effort for effective safety protocols Make recommendations for the improvement of the companys IT department Maintain right working attitude with other IT staff Respond to clients questions on IT Handle the organizations hosting information Continuously seek improvement of the IT sections Stay informed of development in the IT world Network computers in various departments when needed Responsible for the installation and configuration of software on computer systems Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults, handle logging of queries for both customers and employees Responsible for analyzing call log to discover trending matters and issues. Responsible for providing advanced technical support for Citrix environments, VPN configurations, VDI setups, and CaseWare applications. Responsible for troubleshooting and resolving complex technical issues escalated from junior support staff. Ensure timely resolution of support tickets in accordance with SLA guidelines Requirements: Degree in IT and System Technology field or its equivalent Minimum 15 years experience in IT section of an organization Ability to attend to detail and respond swiftly to work demand. Ability to identify and resolve issues regarding IT in a manner that is timely. Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others Proficiency in management of people and team development Ability to stay connected with the reality and updates on IT Proficiency in gathering and analyzing information. Passionate about technology. Excellent communication skills Great Decision-making skills Proficient in Microsoft Office Applications Adaptable to changing work expectations.