Senior Manager

Qualifications

Proven experience in leading organizational change management for enterprise-level transformationsBachelors or Masters degree in highly related field or equivalent experience in organizational transformation or change managementSignificant experience with organizational change management frameworks, methodologies, and best practicesExcellent people leadership skills and proven experience in leading othersProject management experience with good attention to detail, organizational skills, and experience managing multiple high visibility projectsExcellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insightsExperience in identifying and mitigating program-level risksAbility to think strategically as well as deploy detailed tactical, results-driven implementation plansAbility to work collaboratively in a team environment and manage multiple prioritiesProficiency in technology implementations and toolsAbility to manage multiple projects simultaneously, build effective relationships with stakeholders and partners, and consult with leaders across an enterprise

Responsibilities

The senior manager or Assistant Vice President of Organizational Change Management (OCM) will have responsibility to lead Change Management teams for client facing workThis lead will shape the change management strategy, and be responsible for successful adoption across client portfolios of new processes, tools and behaviorsThis role will set the OCM strategy, be responsible for interfacing with executives and key business partners, deploying best in class engagement, communications, training, readiness and adoption measurement approachesThis role will closely partner with transformation executives, business leaders, technology partners and program management to ensure the successful adoption of EXL solutionsDirecting and leading program-wide and executive, community of practice and change champion engagement activities both internal and externalEnsuring implementation of the latest in OCM best practices, tools and stakeholder engagement inside and outside of EXLManaging the success of OCM efforts, data reporting, and integration of other EXL solutions and business unit specific OCM effortsDirect leader for a team of OCM analysts who are leading OCM effortsFostering a culture of ongoing feedback, recognition, and employee developmentEnabling a culture of empowerment while ensuring close coordination across the complex organizational structuresForeseeing and managing risks and issues for internal and external OCM implementationsEnsures successful support and adoption of product launches across the full lifecycle initiativesOrganizational change management elements include: human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities and tie-in to culture changesExcellent consultation, communication, and organizational change management strategy competencies as well as demonstrate project management skills, with a focus on business impact and solving complex problems