Senior Manager Customer Relationship Management

Company Description

Ufirm Technologies (P) Ltd. is a real estate services company committed to responsible, sustainable, and profitable property management. With a focus on building homes, maintaining communities, and enhancing estates through innovative technology and sustainable practices, Ufirm delivers a comprehensive and integrated real estate service.We are seeking a Senior Customer Relationship Manager to join our team in Noida.In this role,you will be responsible for managing client relationships,ensuring customer satisfaction,and driving engagement stratergies.You will play a key role in understanding customer needs and aligning our services to meet their expectations.

Responsibilities

• Develop and maintain strong relationships with cleints to understand their needs and ensure satisfaction.
• Manage customer accounts and act as the primary point of contact for all customer inquiries and issues.
• Collaborate with cross-functional teams to enhance customer experience and improve service delivery.
• Analyze customer feedback and data to identify trends and opportunites for improvement.
• Develop and implement stratergies to increase customer retention and loyalty.

Skills and Qualifications

• A minimum of a bachelor’s degree in business, marketing, or a related field; MBA is preferred
• Experience in real estate, property management, or related industries is highly advantageous
• Strong interpersonal and communication skills to effectively interact with clients and team members.
• Experince with CRM Software and Microsoft Office Suite ( Excel,Word,Power Point).
• Strong analytical skills to interpret customer data and feedback