Senior Manager - Corporate Communication - Global Service Centre

Key Role Responsibilities:

Strategic Communication & Partnering

 Serve as the primary communications advisor to GSC leadership, ensuring strategicalignment of internal messages with business priorities. Partner with the global Communications CoE to cascade corporate strategies andinitiatives tailored for the GSC audience. Support leaders in crafting impactful presentations, messages, and speeches for internaland external forums.

Internal Communications & Storytelling

 Develop and execute a robust GSC Communications Plan covering business updates,success stories, events, milestones, and recognition. Lead storytelling that highlights value creation, customer insights, innovation, and peopleimpact. Manage channels (intranet, newsletters, leadership blogs, Yammer/Teams, digital screens)for maximum engagement and consistency.

Employer Branding & EVP Activation

 Partner with HR and global branding teams to strengthen the Employer Value Proposition(EVP) in the GSC context. Create campaigns and initiatives that position the GSC as an employer of choice. Lead visibility of GSC’s achievements in global platforms, external publications, and awardnominations. Anchor and manage GSC-wide events, leadership conferences, cultural celebrations Support external engagement through GSC forums, thought-leadership panels, industryrecognitions and community outreach.

Measurement & Continuous Improvement

 Own the communication budget for GSC & deployment strategy Monitor communication effectiveness using analytics, feedback, and engagement metrics. Continuously enhance formats, channels, and content based on audience insights. Develop, performance manage vendors / partners driving meaningful outcomes & costeffectiveness to reflect value creation

Skills & Competencies

 Exceptional verbal and written communication skills, story boarding skills. Strategic thinking with strong hands-on execution capability. Ability to manage multiple priorities in a fast-paced, matrixed environment. High cultural awareness and sensitivity in a global context. Proficiency in digital communications platforms

Education & Qualifications

 Bachelor’s/Master’s degree in Communications, Public Relations, Journalism, or related field. 8–12 years’ experience in internal communications, preferably in a

global organization /

shared services / GSC setup

. Proven track record in

leadership communications, employer branding, and change

communications

.  Strong skills in storytelling, content creation, and multi-channel campaign management. Comfort in partnering with

senior executives

and influencing without direct authority Seasoned network of vendor partners / content creation providers in Communications space Experience in external forums participation and engagement