Senior Manager Business Technology - Salesforce

Job Description

We are looking for a visionary Head of Business Technology India to lead the strategic development of technology programs. You will demand a leader with a ability to build, mentor, and scale teams in India while establishing a global support desk and overseeing development teams. You will improve innovation, increase operational efficiency, and ensure understanding of global our goals. In addition to being and advocate of best practices, this opportunity requires in-depth understanding of functional and technical aspects of business process, integration methodologies, security architecture and reporting constructs in all areas including the architecture of Salesforce (CRM, Service Cloud, CPQ), Gainsight and enterprise customer support chat platforms. You will report to VP, Business Technology. What Your Responsibilities Will Be You will build, lead, and mentor technology teams (Development, Admins, Service Desk) in India. Foster a culture of collaboration, innovation and learning. Design and implement a 24/7 global technical support desk to enhance customer service delivery. Oversee software development teams, ensuring agile practices and project delivery. Architect and deploy enterprise solutions (SFDC, CRM platforms, customer support systems) to improve operations. Manage digital transformation plans aligned with organizational goals. Ensure appropriate development, configuration and testing and support of system functionality for: o Quote to Cash - Salesforce CPQ, Dell Boomi, Salesforce Billing o Lead to Sale - Salesforce CRM, other middleware (ZoomInfo, LeanData, LinkedIn Sales Navigator) o Onboarding to Renewal - Salesforce Service Cloud, Gainsight, Drift Chatbot, Salesforce Communities. Partner with global leadership to align India operations with international standards. Manage vendor relationships and negotiate contracts for cost-effective technology solutions. Identify automation opportunities to improve system performance and user experience. Establish Goals to measure team productivity and service quality. Collaborate with and manage agreements for Service providers. Negotiate the best agreement for Avalara and our customers. What you'll Need to be Successful Experience in solution design and enterprise architecture with experience leading technology transformation, automation and scaling strategies at enterprise companies 15+ years in technology leadership roles, including hands-on experience with SFDC, CRM platforms (eg, Salesforce, HubSpot), and customer support systems (eg, Zendesk, Freshdesk). Experience building 50+ member teams and managing global support operations. Experience in solution design and enterprise architecture with experience leading technology transformation, automation and scaling strategies at enterprise companies Proficiency in cloud platforms and DevOps practices. Grasp of ITIL frameworks and SaaS product lifecycle management. Solid grasp in an Agile development environment with engineering principles. Experience with data and creating systems that meet security and compliance requirements. Experience with SOX, PCI, SOC2, and IT audit controls of a public company. Degree in Computer Science, Computer Engineering, Information Systems or other related field. Certifications in SFDC, ITIL or PMP/PgMP. How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance.