Senior Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.

GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

Purpose of the Role:

As a part of First Line of Defense the candidate will be responsible for conducting business self-testing within defined timelines. The incumbent will be required to perform testing and derive analysis with respect to NLP/LLM implementation within sales practices monitoring

How will you make an impact in this role?

Key Responsibilities:

• Ensure effective and appropriate testing, validation, and documentation of review activities for risk programs and controls according to standards and other applicable policies
• Proactively anticipate and identify issues and control deficiencies through testing, assessing the impact and collaborating with business partners to develop and implement appropriate mitigating actions.
• Ensure compliance to Policies, Test Procedures, and American Express Compliance standards with respect to documentation, testing, and certification of GCS business monitoring and testing.
• Perform Compliance and Quality checks including testing and analyzing NLP/LLM driven results on call transcripts
• Collaborate with the ESP Project team to support any project requirements

Critical Factors to Success:

• Demonstrated willingness to take initiative and act decisively.
• Creative mind that is not afraid of thinking differently to solve complex problems that have regulatory or compliance requirements.
• Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives.
• Proven ability to effectively interact with all levels across the organization including business and control partner leadership.
• Strong written and oral communication skills coupled with solid presentation skills. This includes the ability to take analyze large sets of data concisely and convey messages to leadership and peers. In addition, strong knowledge to build reports, dashboards and metric reporting is desired.

Minimum Qualifications

• A minimum of 3+ years of relevant experience required which may include: internal control/operational risk, internal auditing, or related experience in the financial services/banking industry.
• Minimum Qualifications: Bachelor’s degree in commerce, strongly preferred.
• Knowledge of Operational Risk Management, Operational Risk Events and PRSA will be an added advantage.

Functional Skills/Capabilities:

• Knowledge and understanding of Conduct risk, and Business self-testing.
• Good knowledge MS Office Skills
• In depth knowledge of products, procedures and policies relating to the GCS business portfolio is a plus.
• Knowledge of Platforms:

Microsoft Office, BCMA, Outreach, One Force, SharePoint is preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.