Job Description

Job Requirements Minimum 3+ years of experience as a Technical / Key account manager Bachelors degree in relevant field/MBA Proficient in MS Office Knowledge of digital technologies Strong communication and interpersonal skills Familiar with sales software Key areas to focus - Retention Renewal Customer satisfaction Upsell/ Cross-sell Fluent in Speaking English Excellent in Communication Skilled Negotiator Should be well versed in Value-Based Selling Retention / Renewal : Will be responsible for obtaining and maintaining long term key customers by comprehending their requirements Doing Offline Meetings with clients. Resolving key client issues and complaints Developing a complete understanding of key account needs Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition Updating Renewal team time to time basis whenever the renewal is due Acquire a thorough understanding of key customer needs and requirements Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams . ( Renewal, Upsell team, Support Team) Maintain CSAT ratio Upsell/Crossell Ensure the correct products and services are delivered to customers in a timely manner Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Strategic planning to improve client results Giving client demos. Analyzing client data to provide customer relationship management Expanding relationships and bringing in new clients Collaborating with the sales team to maximize profit by up-selling or cross-selling Customer Satisfaction: Resolving key client issues and complaints with help of internal teams. Developing a complete understanding of key account needs Supporting customers with technical queries and coordinating with the Support team to solve the queries if any. Training to be arranged for existing users to increase the adoption score for G suite. Analyze the adoption report of the customers and help them increase the adoption for G suite. Security assessment for customers on a quarterly basis. Regular feedback and suggestions from the customers to be maintained. Benefits: 5 days working culture Competitive salary and commission structure. Lunch and evening Snacks Health, Accidental insurance. Opportunities for career growth and professional development. Friendly and supportive work environment. Paid time off and other company benefits.