Senior IT Analyst

Job Description

The Senior IT Analyst position is responsible for analyzing and evaluating business requirements for systems that provide customer service to 7 million health insurance recipients. The analyst will collaborate with personnel from various departments and identify areas for the development of technical solutions to automate and/or improve business processes. The position works independently with limited supervision along with acting as a lead for designing mission-critical systems. The position will exhibit effective communication and technical skills to support stakeholders and project clients. This is an excellent opportunity to work with large-scale enterprise systems that demands an elevated level of performance and scalability. Roles and Responsibilities Responsibilities: • Collaborates with business partners, clients, external vendors, and Agile team members to build dynamic solutions that will improve the experience of New York State of Health Plan Marketplace customers. • Participates and contributes to all Agile solution development and delivery events. Assists in defining user stories and success criteria. • Performs data analysis and documents process flow, data paths and integration points. • Applies design and system thinking in delivering systems that are fully optimized from an end user’s perspective. • Clarifies system functionalities and demonstrates working systems to business sponsors to solicit feedback and achieve alignment. • Acts as the owner for end-to-end system configurations such as user access permissions, security controls and compliance. • Develops knowledge articles to aid the Enterprise Help Desk in conducting trouble shooting on production issues. Occasionally participates in incident management calls as a subject matter expert to minimize business impact caused by the outage. • Identifies and manages system performance metrics, presents key findings to management team and Agile Inspect and Adapt sessions as improvement opportunities. • Continues to develop new skills by taking training in New York State Medicaid programs and monitoring emergent technology trends. Required Skills: • Three years of working experience in a cloud environment such as Amazon Web Services (AWS) and Azure. • Demonstrated knowledge and fluency with relational databases and SQL. Ability to provide evidence in developing data models and generating Entity Relationship Diagrams. • Demonstrated experience in following Agile processes and ability to decompose epics into features and user stories including the Definition of Done. • Proficient with process modeling tools such as Lucid Chart and the ability to articulate pertinent points to business partners in simple language. • Familiar with data management platforms such as datawarehouses and cloud-native data lake. Working knowledge of Extract, Transform and Load (ETL) processes using data integration tools such as Informatica and Boomi. • Solid understanding of cloud-native ecosystems and technical knowledge in using Representational State Transfer (REST) and Application Programming Interface (API) services hosted in containers. • Proficiency in DevOps practices such as Infrastructure as Code (IaC) and Continuous Integration/Continuous Delivery (CI/CD). • Working experience with cloud-based Genesys telephony, Siebel Customer Relationship Management (CRM), Knowledge Management and Case Management systems. Education and Experience: Bachelor’s degree from an accredited college or university in Computer Engineering, Computer Science, Information Systems or related degree program and minimum 5 years of related work experience.