Senior Implementation Engineer

Job Description

Sr Implementation Engineer JOB SUMMARY: The Sr Implementation Engineer is a vital member of the Technical Services Team. The primary focus of this position is to provide outstanding service and solutions to clients through deployment and advanced technical support of the T-System solution. Provides technical leadership for the global client support and global technical services team ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. An Escalation and Technical Lead Engineer may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Members performance objectives as outlined by the Team Members immediate Leadership Team Member. Provide software consultation, implementation, and support to T-System customers in a highly visible position. Provides technical leadership for the global client support and global technical services teams Perform global team member assignments for technical services and client support teams Handle solving technical issues encountered by the global team or escalate them promptly to global or domestic leadership Ability to assist with reassignments when needed Ability to collaborate with other team members on any technical issues. Train global team members on the T System solutions and tools required to perform their job function. Diagnosing technical issues through resolution for the T-System solution or platform. Available for On Call rotation - Manage overflow of client support call volume as needed Collaboratively work with the Implementation Team while meeting technical implementation project deadlines. Perform installation, upgrade, and support activities with minimal disruption to the business while following standard change management policies. Responsible for management and resolution of tier 3 production escalations for complex technical incidents, including analysis, root cause determination and on-going client follow-up Works closely with Client Support and Technical Services team members to prioritize escalations and identify issues which need engineering input. Responsible for reducing the number of escalations requiring engagement of engineering Must be able to analyze and identify complex systemic software defects Review and assist in improving and maintaining a knowledge base of internal technical documentation for Client Support and Technical Services Align conduct with the Companys Code of Ethics and Business Conduct and support the Companys Ethics and Compliance Program Ensure individual compliance with all privacy and security rules and regulations and commitment to the protection of all Company confidential information, including but not limited to, Personal Health Information MINIMUM QUALIFICATIONS & REQUIREMENTS: Bachelors degree in computer science or related field or equivalent experience Five or more years providing software solutions and consulting with customers in a software deployment role. Strong SQL server database Queries and trouble shooting. Work experience with US based client's huge plus. Experience in providing advanced technical support in a customer-facing role. Strong troubleshooting skills and in-depth knowledge of Microsoft technologies Experience with: Microsoft .NET, XML, Java Script, PowerShell Script, SQL Queries, Microsoft Active Directory, SaaS, Citrix, VPN, networking, HL7, Python, Azure technologies. Experience managing high priority technical issues and their associated communications. Four or more years of installation and support related experience with Windows 2012,2016, 2019, 2022 Server and Microsoft Terminal Services preferably in a customer-facing environment. Technical knowledge in the installation, configuration, and troubleshooting of Microsoft SQL 2014, 2017, 2019, 2022 Server environments. Very strong customer service and communication skills. Time management and project management skills Healthcare IT experience is a plus