Job Description

Job brief : - We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. - You will be responsible for closing sales deals over the phone and maintaining good customer relationships. - An effective telesales representative must be an excellent communicator and have superior people skills. - They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. - The goal is to help the company grow by bringing in customers and developing business. Responsibilities - Contact potential or existing customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the company's reputation - Go the "extra mile" to meet sales quota and facilitate future sales - Keep records of calls and sales and note useful information. Requirements and skills : - Proven experience as telesales representative or other sales/customer service role - Proven track record of successfully meeting sales quota preferably over the phone - Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems - Ability to learn about products and services and describe/explain them to prospects - Excellent knowledge of English - Excellent communication and interpersonal skills - Cool-tempered and able to handle rejection - Outstanding negotiation skills with the ability to resolve issues and address complaints - High school diploma; BSc/BA will be a plus.