Senior Executive - Operations

Company Description

Holiday Tribe is a Great Place To Work® Certified™ travel-tech company headquartered in Gurugram. Backed by leading VC firms like Powerhouse Ventures and GSF, and having recently raised Pre-Series A funding, we are rapidly scaling and building the next wave of innovation in leisure travel.We curate holidays across 30+ global destinations, blending deep human expertise with cutting-edge AI to make travel planning faster, smarter, and unforgettable. Recognized as the Emerging Holiday Tech Company at the India Travel Awards 2023, we work closely with leading tourism boards and global partners to deliver exceptional travel experiences.At Holiday Tribe, we’re a fun, high-ownership, performance-driven team on a mission to redefine how Indians experience holidays.

Role Description

We are looking for an experienced and detail-oriented Travel Operations Executive to manage end-to-end bookings for our short-haul international destinations. In this role, you will ensure smooth execution of holiday packages by coordinating with vendors, DMCs, and internal teams, while delivering seamless experiences for our travelers.

Key Responsibilities

• Manage bookings for short-haul destinations such as Dubai, Singapore, Malaysia, Thailand, Bali, etc.
• Handle end-to-end booking operations including hotels, flights, transfers, and activities via partner platforms/vendors.
• Coordinate with DMCs for quotations, negotiations, confirmations, and on-ground support.
• Manage booking confirmations, vouchers, amendments, cancellations, and itinerary updates with accuracy and speed.
• Handle on-ground escalations during travel dates and ensure quick, effective resolutions.
• Maintain strong vendor relationships to ensure reliability and service quality.
• Update CRM systems, maintain trackers, and ensure all documentation is accurate and up to date.