Senior Executive - Operations

Job Scope:

Responsible for managing outbound operations for B2B customers, ensuring timely dispatch, service level adherence, and operational efficiency. The role involves stakeholder coordination, team supervision, and driving a high-performance culture.

Key Responsibilities:

• Manage and lead outbound operations, ensuring timely and accurate order dispatch while maintaining service levels.
• Build and maintain strong working relationships with customers and internal stakeholders.
• Coordinate with Logistics Service Providers (LSPs) to meet delivery timelines and customer requirements.
• Provide accurate inputs for billing and production planning related to outbound shipments.
• Review daily outbound processes and manage team performance to achieve KPIs.
• Supervise operations and ensure strict adherence to Standard Operating Procedures (SOPs).
• Participate in quality assurance initiatives and enforce safe working practices.
• Develop a high-performance service culture within the outbound team.
• Manage employee development and performance through coaching and feedback.

Skills & Competencies:

• Strong knowledge of outbound warehouse operations, dispatch planning, and B2B logistics.
• Ability to manage stakeholder relationships and coordinate with multiple partners.
• Proficiency in WMS systems, MS Excel, and reporting tools.
• Leadership and team management skills.
• Knowledge of quality and safety standards.

Qualifications & Experience:

• Graduate / Postgraduate in Supply Chain, Logistics, or related field.
• 3-6 years of experience in outbound warehouse operations, preferably in B2B and retail industry.