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Bajaj Finance
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Senior Executive - Operations and Service

Senior Executive - Operations and Service

Bajaj Finance

2 - 4 years

2 - 5 Lacs

thiruvananthapuram

Posted:1 hour ago| Platform:

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Skills Required

data analytics sales compliance branch operations finance data analysis vendor management cash management management operations analytics communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Operations and Service
Senior Executive - Operations and Service
Job Purpose
This position is open with Bajaj Finance Ltd. Duties and Responsibilities

Ensure SLA delivery for each process.

Ensure quality of files processed by the Operations team are within specified guidelines.

Achieve Service to Sales numbers.

Ensure all cash management services at the branch are delivered.

Achieve service-related TAT and specific deliverables such as generating tokens, FTR, TAT, etc.

Perform data analysis and share best practices with the team.

Ensure implementation of policies and processes.

Coordinate with various HO/cross-functional departments and provide feedback.

Recruit, forecast, and plan manpower.

Ensure the highest levels of employee relationship, motivation, and engagement to drive results and high levels of employee satisfaction.

Manage vendors (CPV Agencies).

Ensure compliance and integrity within the area/region.

Support all new initiatives and functional projects of the function.

Required Qualifications and Experience

2-4 years of experience, with a minimum of 1 year managing branch operations.

Postgraduate degree preferred.

Collaborative work style to engage with peers and colleagues across the company.

Excellent communication s along with strong presentation and data analytics s.

Self-motivated and a self-starter.

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