Job Description

Position: Senior Executive HRBP Location: Bangalore Employment Type: Full-Time Job Summary: We are looking for a dedicated and professional Senior Executive HRBP to join our team in Bangalore. In this role, you will be responsible for handling employee queries, ensuring compliance with HR policies, and supporting employee engagement initiatives within the organization. You will be a key player in maintaining a positive and efficient work environment while managing various HR-related activities. What You Would Be Doing? Employee Query Resolution: Efficiently resolve employee queries and concerns within the respective vertical/process, and track/report query resolution Turnaround Time (TAT). Compliance: Ensure strict adherence to labor laws, security policies, disciplinary policies, and the company's code of conduct. Discipline & Code Enforcement: Implement and enforce the Discipline Policy and Code of Conduct across the organization. Attrition Management: Maintain employee attrition at 5% or below. Employee Engagement: Drive employee engagement initiatives in collaboration with cross-functional teams. Facilitate engagement action planning, record minutes, action points, and communicate updates on progress. KRA Sign-offs: Ensure timely sign-offs of Key Result Areas (KRAs) from new employees and those undergoing role movements. Performance Appraisals: Coordinate and track the timely completion of half-year and annual performance appraisals. Training Plan Adherence: Monitor and track adherence to the training plan for the assigned process/team. Exit Interviews: Conduct exit interviews, analyze trends from exit survey data, and suggest necessary actions to improve retention. Employee Retention: Implement retention strategies and actively work on improving employee satisfaction and loyalty. Branding & Intelligence: Support employer branding initiatives and gather market intelligence to enhance the organization's attractiveness as an employer. Policy Adherence: Ensure compliance with the companys Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement across the business. Additional Knowledge: Demonstrate knowledge in areas such as RAG (Red, Amber, Green) analysis, EWS (Early Warning System), and POSH (Prevention of Sexual Harassment). Qualifications: Education: Bachelors degree in Psychology, Industrial Relations, Human Resource Management, or any relevant field. Experience: Minimum experience in HR, particularly in BPO/Call Center settings, focusing on Labor Relations and Employee Engagement. Experience as an HR Generalist or Specialist is preferred. Skills: Proficiency in MS Office Strong analytical and problem-solving skills Basic knowledge of labor laws and ability to facilitate engagement action planning Excellent verbal and written communication skills Ability to manage multiple tasks and meet deadlines Ability to resolve employee queries effectively and efficiently and track query resolution metrics Work Availability: Ability to work onsite in Bangalore and be flexible with shifting or rotational schedules within a 24/7 work environment. What You Will Be Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World-class work culture, you would not want to miss! This position is an excellent opportunity for those looking to take on an HR leadership role with a focus on employee engagement, retention, and compliance. The ideal candidate will be proactive, process-driven, and committed to fostering a positive work environment. You can also share your resume on sameer.gandhi@igtsolutions.com NOTE - LOOKING FOR CANDIDATES ONLY FROM BPO INDUSTRY SETUP