Senior Executive- E commerce- Kolkata Office

Job Description

Key Responsibilities : Operational Escalation Handling : Act as a point of contact for resolving operational escalations on B2B and marketplace platforms (Amazon, Flipkart, JioMart, etc.). Coordinate with internal and external teams to resolve issues in a timely manner. Advertisements Account Management : Manage and optimize ad campaigns across various e-commerce portals. Monitor ad performance, allocate budgets, and improve ROAS (Return on Ad Spend). Organic Listing Optimization : Ensure effective SEO for product listings to improve organic ranking and visibility. Regularly update product titles, descriptions, keywords, and images as per portal algorithms and trends. Business Support & Coordination : Assist the E-Commerce Manager in executing and monitoring day-to-day operations. Collaborate cross-functionally with sales, marketing, supply chain, and IT teams. Ad-Hoc Projects : Complete tasks assigned by the Manager including data analysis, competitor research, and reporting. Maintain trackers, dashboards, and SOPs for internal processes. New Business Tie-Ups & Growth : Identify and onboard new online marketplaces and B2B clients. Work on initiatives to increase product penetration and sales volumes through strategic partnerships. Key Requirements : Education : Graduate/Post-Graduate in Business, Marketing, or related fields Experience : 3- 5 years in E-Commerce operations, preferably in FMCG or Consumer Goods Skills : Strong knowledge of e-commerce platforms and portal dashboards Hands-on experience in ad campaign management and SEO Excellent communication and analytical skills Proficiency in MS Excel, Google Analytics, and other tools Ability to handle multitasking and meet tight deadlines Salary : As per industry standards Working Days : 6 Days a Week (saturday is a half day)