Senior Executive - Customer Support

2 - 4 years

4.0 - 6.0 Lacs P.A.

Chennai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

TicketingTime managementCustomer supportCustomer serviceSenior Customer Support Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience: 2 to 4 Years Technical Skills: Proven experience in customer service or support roles. Responsibilities: Proven experience in customer service or support roles. Ability to handle difficult or irate customers with patience and professionalism Handling candidate grievances and queries Problem-solving and critical-thinking abilities Familiarity with customer support software or ticketing systems Strong multitasking and time management skills Timely reports Candidate Profile: Good Communication: English/Hindi- Mandatory Quick Learner and Good Observation & listening skills Achiever & Process oriented Objection Handling & Negotiation Telephone & Mail Etiquette Adaptability & Sustainability Experience with live chat or phone support platforms

Information Technology
TechCity

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