Senior Executive – Customer Service

About DHL Blue Dart Express India:

At

Blue Dart,

we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network.Backed by the strength of

DHL Group

, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.We are proud to be consistently ranked among

India’s Top 100 Great Places to Work

® and recognized as part of the DHL Group’s

Top Employer

certification across multiple regions. Being an

Employer of Choice

is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—

Blue Dart is where you belong

.

Position Overview:

Acts as the key liaison between high-value clients and internal teams, ensuring service delivery meets SLA expectations and builds strategic partnerships.

Job Purpose:

To ensure dedicated service for key clients, managing expectations, performance, and escalations effectively.

Key Roles & Responsibilities:

• Build relationships with key clients and own SLAs.
• Monitor account-wise service trends and feedback.
• Lead monthly/quarterly reviews.
• Coordinate issue resolution across functions.
  

Qualifications & Experience:

• MBA or Graduate; 7+ years in B2B client service/account management
  

Skills & Capabilities:

• Strong relationship and communication skills.
• Analytical and proactive issue resolution.
• Executive presence and negotiation.
  

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

Client Satisfaction

• CSAT by account
  

SLA Compliance

• Delivery and resolution metrics
  

Escalation Mgmt

• % resolved within agreed time
  

Review Cadence

• Review meeting compliance
  

5
Revenue Retention

• Account churn reduction
  

Why join DHL Blue Dart?

When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect:

• Competitive compensation and performance-linked incentives that reward your contribution.
• Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
• Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
• Access to cross-functional and global career paths within DHL Group’s diverse business portfolio.
• The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.
  

Join us and be part of a company that’s not only a leader in logistics—but also a

trusted Employer of choice

, committed to your growth, well-being, and long-term success.