Senior Engineer - Tools (MT1)

Job Description

1. SCOM Setup and Configuration: - Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions. - Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems. 2. Alert Monitoring and Incident Management: - Monitor alerts and notifications generated by SCOM to identify potential issues or incidents. - Assist in the identification and categorization of incidents and take appropriate actions as required. 3. Data Collection and Analysis: - Assist in collecting and analyzing monitoring data to identify performance trends and potential problems. - Help in creating basic reports and dashboards to track IT infrastructure resources. 4. Documentation: - Maintain documentation of SCOM configurations, changes, and best practices. - Update knowledge base articles to facilitate efficient incident resolution. 5. User Support and Training: - Provide basic support to end-users who need assistance with SCOM functionalities. - Offer basic training to end-users on how to interpret monitoring data and alerts. Key Responsibilities SolarWinds: 1. SolarWinds Administration - Working knowledge of SolarWinds administration and related dependent components like AD (Active Directory), DNS (Domain Name System), BitLocker, Group Policies etc., 2. Patch Management - Deployment of monthly updates on every patch Tuesday following the Change process - Provide the patching status report to the customer 3. Software Distribution - Deployment of application versions to keep the devices complaint - Provide the