Senior Engineer- Technical Support

Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. Purpose This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality. Key Missions Experience & background: B.E, B.Tech Degree in Electronics, E&TC, BSC-IT degree Having 2 to 5 year experience in Access control system/Biometric Technologies Have carried out troubleshoots at customer site, related to ACS & CCTV products. Knowledge of Computer Networking LAN/WAN environment Experience in handling customer request Proficient in English communicator, through written and oral medium Comfortable with the Office 365 software suite Work Experience in Biometric & ACS Understanding of Access control Card Technologies Profile & Other Information #Technical skills Self-driven, results orientated, customer focused Previous experience in a similar application & hardware support environment Knowledge of SQL database administration Understanding customer s implemented eco-system Proven working experience in customer Project handling on site related issues Excellent client-facing and internal communication skills Able to work under pressure, with minimum supervision (Autonomous) Supervised ACS, VMS or a turnkey solution, shall be added advantage. Ability to manage multiple tasks and prioritize effectively. Independent Problem-solving and communication skills. Should be autonomous in driving and co-leading & recurring processes By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. We deliver cutting edge, future proof innovation that reach the highest technological standards and we re transforming, fast, to stay a leader in a world that s changing fast, too. At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world. Visit our website to know more about the leader in Identity Technologies www.idemia.com