Job Description

Your role Technical Documentation in GECIA is looking for senior engineer / Engineer in TRAX team. With an objective to support and strengthen our Technical support teams of Product companies and Customer centres with Troubleshooting content to find the right solution. The main responsibilities of TRAX Engineer in the Technical documentation - TRAX Team in GECIA would be: Create guided troubleshooting guides for service engineers on field / customers. To Analyse the given technical information from field service or Manufacturing sites. To work in advance application to create the technical content to provide the dynamic solutions for the repeated problems. Build the logic, apply the analytical skills, and follow the flow process in creating and approval of troubleshooting guides. To ensure the timely delivery of high-quality content for different product portfolio and different divisions within Atlas Copco around the world. You will be working at the Global Engineering Centre of Atlas Copco in the technical documentation team and work independently on following: To work on creating the service instructions and troubleshooting guides To ensure and prepare required steps to complete the scope requirement. To lead, co-ordinate, review and take ownership of the TRAX projects in supporting the Technical support teams globally. Follow up with the team and co-ordinate to publish the content of different products in End-user portal. You will handle the tasks and interact with global TRAX responsible, product specialist and service engineers to present & discuss the proposed steps of troubleshooting guide. To work on cross-team integration projects to develop and promote the TRAX To succeed, you will need We are seeking a skilled and self-motivated senior engineer / Engineer in TRAX team. With an objective to support and strengthen our technical support teams of Product companies and Customer centres with Digital Troubleshooting Content to find the right solution. The ideal candidate should have expertise in servicing and maintaining compressors and dryers , along with a strong understanding of service and field requirements . Key Responsibilities: Create Digital troubleshooting instructions for service engineers on field / customers. To analyse the given technical information from field service or Manufacturing sites. To work in advance application to create the technical content to provide the dynamic solutions for the repeated problems. Build the logic, apply the analytical skills, and follow the flow process in creating and approval of troubleshooting guides. To ensure the timely delivery of high-quality content for different product portfolio and different divisions within Atlas Copco around the world. Collaborate with different business groups to define and document service-related requirements. Work effectively in a global team environment , contributing to knowledge sharing and continuous improvement. Maintain a customer-focused approach , ensuring high service quality and satisfaction. Manage work under time constraints and meet deadlines efficiently. Required Skills & Qualifications: 3-5 years of experience in field service, maintenance, or support roles . Knowledge of service / field requirements is must. Strong understanding of service and field requirements in industrial environments. Knowledge of electrical, electronics, and PLC circuits is a plus. Hands-on experience with compressors and dryers is mandatory. Ability to work independently while also being an effective team player . Strong communication skills (verbal and written) in English. Excellent interpersonal skills , with a self-starter attitude and positive approach . Ability to work under pressure and manage multiple tasks efficiently . Precise documentation and clear communication skills. Fluency in written / verbal English. In return, we offer you An excellent culture Ample opportunities for professional development New challenges and opportunities to learn every day A culture known for respectful interaction, ethical behaviour and integrity Drive your Career, Explore Opportunities, Realize your Passion Have multiple interactions with different stakeholders internally Potential to see your ideas realized and to make an impact on interesting projects Plenty of opportunities to grow and develop