Senior Engineer - Collaboration (MG2)

Job Description

Required Skills Technology | Collaboration and Messaging Roles Technology | Unified Communications Platforms | Microsoft Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge