Job Description

1. Interact with customers on handset, other Mobility/Fixed devices related issues 2. Troubleshoot devices defects 3. Handle devices related queries 4. Record job entry in Customer Relationship Management portal 5. Upgrade software of devices. 6. Assemble / dismantle smartphones (unibody/duo body. 7. Repair handsets by changing screen, speaker, mic, camera etc. 8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement etc. 9. Deposit of cash collected through service. 10. Verify devices for exchange 11. Inspection of FTTx devices 12. Job role requires travel to various touch points as planned/as & when required. 13. Train/Support/Supervise extended service touch points at own stores and engage them in Device Service Delivery Skills 1. Customer focus 2. Good communication skills 3. Problem solving 4. Spares operations knowledge 5. Handset repairs knowledge of CRM systems Experience Required 3 -6 Years Education 10+2/ITI/Diploma/Certification in Device Care Location: Coimbatore - RS Puram Thanks & Regards, Sathish - TA 9080965976 sathish2,j@ril.com