Senior Digital Collaboration Engineer

Role Overview: As a Senior Digital Collaboration Engineer (Google Workspace Engineer), you will focus on configuring and optimizing collaboration tools to ensure seamless integration with the IT infrastructure. You will be responsible for managing configurations, resolving technical issues, providing technical expertise and support, creating documentation, and staying updated with the latest advancements in collaboration tools. Key Responsibilities: - Manage configurations within the collaboration platforms and Google Workspace - Identify and resolve technical issues, coordinating with other technical teams or vendors as required (such as Dmarcian, Sendgrid, O365, Slack Workspace) - Provide technical expertise and support related to collaboration tools - Create and maintain documentation for user guides, procedures, and troubleshooting steps - Manage complex configurations within the collaboration tools - Identify and resolve complex technical issues related to collaboration tools, coordinating with other IT teams or vendors as needed - Proactively monitor and maintain collaboration tools to prevent downtime and ensure optimal performance - Stay up-to-date with the latest advancements in collaboration tools and trends - Integrate collaboration tools with the IT environment - Work on collaboration solutions performance tuning, scalability, and efficiency - Research new features and enhancements and implement improvements to collaboration capabilities - Develop and implement innovative collaboration features and functionalities to enhance user experience and productivity - Lead and manage collaboration solution development projects from concept to deployment, ensuring adherence to timelines, budgets, and quality standards to achieve project goals - Champion the adoption and utilization of collaboration solutions across the organization - Evaluate and recommend new collaboration technologies, tools, and platforms to stay ahead of industry trends - Manage vendors, including negotiations, contract and service level agreements - Mentor and guide administrators in collaboration solution design, development, and implementation Qualifications: - 3+ years of experience in IT Engineering, System Administration, or similar roles - Bachelor's Degree in Computer Science, Information Technology, or related field is desired - Relevant certifications in collaboration tools or related technologies - B1/B2 oral and written English level Collaboration Tools: Google Workspace, Google Drive, Google Docs, Google Calendar, O365, Slack, Sendgrid, Google Gemini, Google Chat, Google Meet, Google Marketplace, Google Mobile Management, Chrome Enterprise, ChromeOS Additional Details: N/A,