Senior Digital Collaboration Engineer

Role: Senior Digital Collaboration Engineer (Google Workspace Engineer)

Work Location: Gift City, Gandhinagar OR Noida OR Banglore (100% Onsite)

Working Mode: 5 Days Work from office

Shift Timings: US Shift / EMEA Shift (Rotational Shift)

Position Overview:

As a Digital Collaboration Engineer you focus on the configuration and optimization of collaboration tools, ensuring their seamless integration to the IT infrastructure.

Key responsibilities:

• Manage configurations within the collaboration platforms and Google Workspace
• Identify and resolve technical issues, coordinating with other technical teams or vendors as required (such as Dmarcian, Sendgrid, O365. Slack Workspace)
• Provide technical expertise and support related to collaboration tools
• Create and maintain documentation for user guides, procedures, and troubleshooting steps
• Manage complex configurations within the collaboration tools
• Identify and resolve complex technical issues related to collaboration tools, coordinating with other IT teams or vendors as needed.
• Proactively monitor and maintain collaboration tools to prevent downtime and ensure optimal performance.
• Stay up-to-date with the latest advancements in collaboration tools and trends.
• Integrate collaboration tools with the IT environment
• Work on collaboration solutions’ performance tuning, scalability, and efficiency
• Research new features and enhancements and implement improvements to collaboration capabilities
• Develop and implement innovative collaboration features and functionalities to enhance user experience and productivity
• Lead and manage collaboration solution development projects from concept to deployment, ensuring adherence to timelines, budgets, and quality standards to achieve project goals
• Champion the adoption and utilization of collaboration solutions across the organization
• Evaluate and recommend new collaboration technologies, tools, and platforms to stay ahead of industry trends
• Manage vendors, including negotiations, contract and service level agreements
• Mentor and guide administrators in collaboration solution design, development and implementation

Collaboration Tools:

Functional Competencies:

• In-depth technical knowledge of collaboration tools, systems, and infrastructure
• Expertise in performance optimization and scalability of collaboration tools
• Expertise in integrating collaboration tools with other IT systems and applications
• Expertise in automation to improve efficiency
• Ability to create solutions and address technical challenges for optimal collaboration tool performance
• Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information
• Strong vendor management skills

Qualifications:

• 3+ years of experience in IT Engineering, System Administration or similar roles
• Bachelor’s Degree in Computer Science, Information Technology or related field is desired
• Relevant certifications in collaboration tools or related technologies
• B1/ B2 oral and written English