Senior Device Associate

Job Description

Reliance Jio Hiring for Senior Digital Repair Specialist @ Chennai Location Experience -: 1 to 3 Years Location -: T.Nagar & OMR Location. CTC -: Upto 3.50 lacs PA. Interested can please share your profile at dilli.c@ril.com / whats app at 93634 11567 Role & responsibilities Interact with customers on handset, other Mobility/Fixed devices,related issues. Troubleshoot devices & defects. Handle devices,related queries. Record job entry in Customer Relationship Management portal. Upgrade software of devices. Assemble / dismantle smartphones (unibody/duo body., Repair handsets by changing screen, speaker, mic, camera etc., Repair handsets by PCB swap, sub-PCBA/charging connecter replacement,etc., Deposit of cash collected through service., Verify devices for exchange, Inspection of FTTx devices, Job role requires travel to various touch points as planned/as &,when required., Train/Support/Supervise extended service touch points at own stores,and engage them in Device Service Delivery, Adhoc responsibilities include mandatory participation in activities,rolled out from time to time viz. attending to the complaint calls,pertaining to SLP devices & related support systems at own sites &,sites, Out-calling due for recharge base; coaching set of Jio Associates,and enhancing their participation & productivity (sell-out & activation. Preferred candidate profile Customer focus Good communication skills, Problem solving. Spares operations knowledge. Handset repairs knowledge of CRM systems Interested can please share your profile at dilli.c@ril.com / whats app at 93634 11567 Regards Dilli Babu C Human Resource