Senior Customer Success Solutions Consultant CE

Job Description

We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. The Customer Success Solutions Consultant is expected to work with new and existing Gainsight customers to provide onboarding, integration, education, and documentation for long-term customer success. What You Will Do. Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:. Delivering and communicating ROI for our clients throughout the customer life cycle. CSSC is expected to work with new and existing Gainsight customers to provide Best practices, Configuration, education, and documentation for long-term customer success with Gainsight. Being the trusted partner for the customer on the use-case and product functionality. Follow internal processes to improve customer health, increase retention, and mitigate risk. Proactively identify opportunities to improve customer satisfaction and engagement. Job Location:Hyderabad. Standard working hours:PT Timezone (6 PM 3 AM IST). What We Are Looking For. Ideally, 2-4 years of experience in customer-facing roles with a technical background. Experience in working with complex, multi-divisional, multi-geographical customers. Very comfortable with concepts HTML, CSS, SQL, Javascript, Terminal/CLI, API, data integrations, and web technologies ( Detailed Below ). Prior experience in a B2B or SaaS environment. Impressive executive presence and communication abilities. Stay up-to-date on product changes and developments. Must-Have Technical Skills. Front-End Development:. JavaScript (jQuery/Vanilla), HTML, CSS for responsive web development. Debugging with browser tools like Chrome DevTools. Experience with the implementation of JS and CSS libraries. Backend Scripting. Python and Node.js for scripting and automation (or any valid backend programming language). Command line (MacOS / Linux) proficiency. Database Management. SQL (PostgreSQL / MySQL) for writing complex queries and generating reports. Server & Log Analysis. Log file analysis (DataDog), instance monitoring, and server stability. API & Webhook Management. Debugging API calls, scripting with APIs, and managing webhooks (experience with postman is helpful). Custom Workflow Automation. Workato and Zapier for automation and troubleshooting integrations. Email Troubleshooting. Analyzing email headers, DMARC/DKIM for spam prevention. DNS Troubleshooting. Diagnosing DNS issues and securing email delivery with SPF. Version Control. Nice to Have Technical Skills: . Git for managing custom codebases. React & Ruby. Understanding for front-end (React) and back-end (Ruby) coding in forked projects. DevOps:SaaS architecture understanding. Design:Experience with converting Figma templates to actual functional code. Why Youll Love It Here. Your job shouldnt stand in the way of your happiness"”it should be a path to achieve it. At Gainsight, were passionate about achieving our goals"”at the office and everywhere"”and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few:. Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO:With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities:From mentoring to career development opportunities, were passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups:A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities:Monthly Recharge Days that re-energize us. Our Parody Videos:No explanation needed. Just watch them here!. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less