Senior Customer Success Manager

Role Overview: As a Senior Customer Success Manager at HyperVerge, you will play a crucial role in ensuring the success, satisfaction, and retention of clients, particularly in the BFSI sector. Your responsibilities will include owning long-term relationships with top BFSI accounts, driving adoption, monitoring customer health, preventing churn, and fostering sustained partnerships through excellent service delivery. Key Responsibilities: - Own customer health and retention metrics for a portfolio of BFSI accounts. - Drive onboarding and adoption journeys that generate measurable business value. - Monitor account usage to identify early warning signs of risk or churn. - Collaborate with Delivery and Product teams to ensure smooth execution and timely issue resolution. - Conduct quarterly business reviews to showcase impact and secure renewals. - Cultivate strong relationships with client stakeholders, serving as a trusted advisor within HyperVerge. Qualifications Required: - 6-8 years of experience in Customer Success, Account Management, or Client Engagement within the BFSI SaaS or fintech industry. - Proven track record of reducing churn and enhancing Net Revenue Retention (NRR) in enterprise accounts. - Possess a data-driven mindset with robust analytical and reporting skills. - Experience in leading steering committees with CXOs. - Strong collaboration and stakeholder management abilities. - Preferably familiar with AI, KYC, or workflow automation solutions. (Note: No additional details about the company were mentioned in the job description.),